bk93 Privacy Policy

1 What Information We Collect

We may collect various types of information about you. These are described in detail below:

a) Registration and Identity Information:

• Your full name, date of birth, and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Identity document details for age verification (national ID card or passport)

b) Financial and Transaction Information:

• bKash, Nagad, Rocket, or bank account numbers (partial, for verification purposes)
• Deposit and withdrawal history
• Gaming transaction records

c) Device and Technical Information:

• IP address and device identifier
• Browser type and version
• Operating system and device model
• Information collected through cookies and similar tracking technologies
• Login time, date, and session duration

d) Gaming Behaviour Information:

• Game history and preferences
• Bet amounts and win/loss records
• Bonus usage history

2 How We Collect Information

bk93 collects your information in the following ways:

• Directly from you: When you fill in registration forms, set up your account, manage payments, or contact support.
• Automatically: Log files, cookies, and similar technologies are used to monitor your activity on our platform.
• From third parties: Limited information may be received through payment gateways and identity verification service providers.

We never collect sensitive personal information such as religious identity, political opinions, or health-related data without your consent.

3 Purpose of Data Use

We use the information we collect for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Age and identity verification: To ensure that only those aged 21 or above use our services.
• Payment processing: To complete your deposits and withdrawals smoothly.
• Customer support: To resolve any questions or issues you may have.
• Fraud prevention and security: To prevent illegal activity, fraud, and money laundering.
• Responsible gaming: To identify problematic gaming behaviour and provide necessary support.
• Service improvement: To improve our platform and gaming experience.
• Legal compliance: To comply with applicable laws and regulations.
• Personalised communication: To send you relevant offers and information based on your preferences (subject to your consent).

4 Data Sharing and Disclosure

bk93 does not sell or rent your personal information to third parties. However, we may share information in the limited circumstances listed below:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
• Identity verification services: Authorised organisations engaged for age and identity verification.
• Technology and hosting partners: Technology service providers that support the operation of our platform — they operate under strict confidentiality agreements.
• Law enforcement authorities: In accordance with applicable law, where required by court order or valid legal request.
• Business transfers: In the event of a business merger or acquisition — the new owner will also be bound by this privacy policy.

Before sharing information with any third party, we ensure they have adequate data protection measures in place.

5 Data Security Measures

We take the highest level of technical precautions to protect your personal information:

• SSL encryption: All data transmitted on our website is encrypted using SSL/TLS technology.
• Data encryption: Sensitive data stored on servers is protected with AES-256-bit encryption.
• Access control: Only authorised staff can access the data they need, and all access is logged.
• Firewall and cybersecurity: Servers are protected with advanced firewalls and intrusion detection systems.
• Regular audits: Our security measures are regularly reviewed and updated.
• Staff training: All our staff are trained in data protection and bound by confidentiality agreements.

Although we take the highest security precautions, it is not possible to guarantee complete security on the internet. Please keep your password confidential and avoid logging in from unfamiliar devices.

6 Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

Types of cookies we use:

• Essential cookies: Necessary to maintain login sessions and for basic site functionality.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to monitor and improve site usage.
• Security cookies: Used to detect and prevent fraud.

You can manage cookies through your browser settings. However, disabling cookies may limit some site functionality.

7 Data Retention Period

We retain your personal information for as long as necessary or as required by legal obligations:

• Active accounts: Data is retained for the entire period your account remains active.
• Closed accounts: After an account is closed, data may be retained for a specified period for legal requirements, dispute resolution, and fraud prevention.
• Financial records: Transaction records are retained for the period required by applicable law.
• Marketing communications: Marketing communications are stopped immediately upon withdrawal of your consent.

At the end of the retention period, data is securely deleted or anonymised so that you cannot be identified in any way afterwards.

8 Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances ("right to be forgotten").
• Right to restrict processing: The right to request that processing of your information be temporarily paused in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the use of your information for marketing purposes.
• Right to withdraw consent: The right to withdraw any consent you have given at any time.

To exercise these rights, please contact us by email. We will respond to your request within 30 business days.

9 Protection of Minors

bk93 is for those aged 21 or above only. We do not knowingly collect personal information from minors.

We verify age at the time of registration. If we become aware that someone under the age of 21 has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

10 International Data Transfers

Our technology infrastructure may be located in various countries. When transferring data, we ensure that:

• Adequate data protection laws or measures are in place in the country to which data is being transferred.
• Data protection standards are ensured through agreements with third parties.
• All transfers are carried out with end-to-end encryption.

11 Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Publish a notice on the website.
• Notify you at your registered email address (where necessary).
• We will change the "Last Updated" date at the top of the page.

Continued use of our platform after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page regularly.

12 Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following: